One of the skills which serves us most in our work as leaders is the ability to listen not just to ourselves, but to others. So much conflict is caused because of a lack of understanding, an unwillingness to listen to the other, and being driven by one's own need to be heard and right. We spend much of our time thinking about what we want to say next rather than being present and hearing what the other is saying. Or we try to convince the other of blame instead of solving problems together. Self-awareness and mindfulness enable more effective communication with your team, colleagues and community.  Presenter: Gretchen Ki Steidle.